Shipping Policy

Last updated: October 12, 2026

At Linda Monroe we want ordering and delivery to be as simple as possible. Below is an overview of how your order is processed, shipped and delivered. All prices on this website are in Canadian dollars (CAD).

Where we ship

We currently ship to all provinces and territories of Canada. Please provide a complete street address so your package can be delivered without delay.

Shipping costs

Shipping is free on every order, with no minimum purchase and no hidden fees.

Order processing and dispatch

Once your order is placed, we require 1-3 working days to process it. Typically, orders are processed within one working day during the week. However, if you place an order over the weekend, processing may take slightly longer.

Our daily order cut-off time is 8:00 PM. Orders placed after this time will be processed the next working day.

Please note that working days (business days) are Monday through Friday.

After processing, your order will be dispatched, and delivery generally takes 8 - 15 working days.

Delivery time

Once dispatched, delivery usually takes 8 to 15 business days, so most orders arrive within 10 to 15 business days of being placed. Peak periods such as the holiday season can add a few days.

Our products are dispatched from our fulfillment partners' warehouses outside Canada with tracked delivery. Customs clearance is handled on our behalf, with all costs prepaid.

Tracking your order

As soon as your order ships, we email you a tracking number. You can also follow your package at any time on our Track Your Order page. Tracking information can take 24 to 48 hours to update after dispatch. If you don't see our emails, please check your spam or promotions folder.

Placing an order

1. Open the product page and choose your size and colour.
2. Click "Add to cart" and check that you selected the right size, colour and quantity.
3. Click "Check out", enter your shipping details and make sure your address is complete and correct before continuing to payment.
4. Complete the payment. You will receive an order confirmation by email within a few minutes.

Accepted payment methods

We accept Visa, Mastercard and American Express, as well as Apple Pay, Google Pay and Shop Pay. All payments are processed through Shopify's secure, encrypted checkout. We never see or store your card details.

Changing or cancelling your order

You can change or cancel your order free of charge as long as it has not been dispatched. Email us at support@lindamonroe.com with your order number as soon as possible. Once an order has been dispatched (usually the next business day), it can no longer be changed or cancelled, but you can return it under our Refund Policy, after your arrival.

Incorrect or incomplete address

Please check your address carefully at checkout. If a package is returned due to an incomplete or incorrect address, we will contact you to confirm the correct address and resend the package, charging the associated shipping costs.

Delayed or lost packages

If your tracking has not moved for 7 business days, or your order has not arrived within 15 business days of dispatch, please contact us. We will open an investigation with the carrier. If the carrier confirms that the package was lost, we will send a replacement or refund you in full, whichever you prefer.

If your order has not arrived within 30 days of the estimated delivery date we gave you, you may cancel it and receive a full refund.

Marked as delivered but not received

Once an order has been shipped, we provide tracking information to allow customers to follow the delivery progress. If the carrier confirms that a package has been delivered to the shipping address provided at checkout, the order is considered fulfilled and completed. From that moment, responsibility for the package transfers to the customer.

If you believe your package has been marked as delivered but you have not received it, please:

• Verify the shipping address provided in your order confirmation.
• Check with neighbors, household members, or building management in case the package was received on your behalf.
• Contact the carrier directly to request more detailed delivery information.

While we are not responsible for packages that are lost or stolen after confirmed delivery, we understand this situation can be frustrating. We will gladly support you by providing the necessary tracking details and assisting in opening an investigation with the carrier.

Questions

Due to high demand, shipping times may be occasionally delayed. We appreciate your patience and understanding.

If you require your order to be shipped urgently, please contact our customer service team via email, and we will do our best to accommodate your request.

Our support team is available Monday through Saturday from 9:00 AM to 8:00 PM to assist with any questions or concerns.

If you have any further questions, please do not hesitate to contact our support team at support@lindamonroe.com; we will be happy to assist you!