Refund Policy

Last updated: October 12, 2026

We want you to love what you ordered. If something isn't right, you have 30 days from the day your order is delivered to return it for a refund. This policy applies in addition to any rights you have under the consumer protection laws of your province or territory.

Can I return my order?

Yes. You can return any item within 30 days of delivery, provided that:

• the item is unworn, unwashed and undamaged, with all tags attached and in its original packaging;
• the item shows only normal signs of handling, such as being tried on; items that have been worn, washed, altered or damaged through use cannot be accepted;
• for hygiene reasons, earrings and socks are only returnable if unopened and unused, and swimwear only with the hygiene liner intact;
• the return is requested by email before the item is sent back.

We reserve the right to refuse a return that does not meet these conditions.

Please note that return shipping costs are the customer's responsibility, except when the item is defective, damaged, or not what you ordered (see below).

All returns must be sent to our central warehouse.

How to return your order

If your order meets the return conditions, please follow these steps:

1. Send an email to: support@lindamonroe.com
2. Include the following details:

• • Order number;
  • Reason for return.

Once we receive your request, we will reply with the return address and instructions. Please wait for them before sending anything, and do not use the sender's address on the package: returns sent to the wrong address may not reach us and cannot be processed.

Pack the item(s) securely and send them via a tracked service. Email us the proof of shipment and keep it until the refund is confirmed.

Once we receive and inspect the return, we will email you to confirm your refund.

Returns can only be accepted after your package has been delivered. It is not possible to return or recall a package while it is in transit.

Damaged, faulty or incorrect items

Please check your order when it arrives. If an item is damaged, has a defect or is not what you ordered, email us as soon as possible, ideally within 7 days of delivery, with your order number and photos. We will send a replacement or a full refund, and we will cover the return shipping if we need the item back. This does not affect your legal rights, including the legal warranty of quality that applies in your province.

Order Cancellation Policy

You can cancel your order free of charge, provided it has not yet been shipped.
Once the order has been shipped (usually by the next business day), cancellation is no longer possible; however, you may return it after it arrives, in accordance with our return policy.

This is because our fulfillment system is fully synchronized with our warehouse partners. The moment an order is confirmed, it is automatically transmitted to our logistics network for processing, packaging, and dispatch preparation.

Once this process has started, the order cannot be interrupted or reversed manually.

We understand this may be inconvenient, but this system ensures that all inventory and tracking information remain accurate and traceable throughout the entire fulfillment process.

Refunds

Approved refunds are issued within 10 business days of receiving your return, to the original payment method. Your bank or card issuer may take a further 5 to 10 business days to post the amount to your account. We refund the amount you paid for the returned item(s), including any discount that was applied to them.

Questions

Our support team is available by email at support@lindamonroe.com, Monday to Saturday, 09:00 AM to 08:00 PM. We reply within one business day.